At Giovelle, we hope you love every piece you order. If something is not quite right, eligible items may be returned in accordance with this Returns Policy.
Items may be returned provided that:
We reserve the right to decline a return if the item does not meet these requirements.
The following items are not eligible for return unless faulty or incorrect:
To request a return, please contact us at info@giovelle.co.za with your order number and reason for return.
Once your request has been reviewed, we will provide return instructions.
Unless an item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Giovelle is not responsible for returned items lost or damaged in transit.
All returned items will be inspected upon receipt before any exchange, refund, or store credit is processed.
These Terms & Conditions govern your use of www.giovelle.co.za and your purchase of products from Giovelle.
By using this website, you agree to be bound by these Terms & Conditions.
Giovelle reserves the right to update or amend these Terms & Conditions at any time without prior notice. Changes will take effect once published on the website.
We make every effort to ensure that product descriptions, pricing, and images are accurate. However, slight variations in colour, texture, or appearance may occur.
All products are subject to availability.
Once an order is placed, you will receive an order confirmation. This does not necessarily mean your order has been accepted. Giovelle reserves the right to refuse or cancel any order in the event of:
All prices displayed on the website are in South African Rand unless otherwise stated. Giovelle reserves the right to change pricing at any time without notice.
Payment must be received in our bank in full before an order is processed and dispatched.
Delivery timelines are estimates only and may vary depending on location, courier performance, and other factors beyond our control.
All content on this website, including text, images, branding, logos, and design elements, belongs to Giovelle or is used with permission. No content may be copied, reproduced, or used without prior written consent.
To the fullest extent permitted by law, Giovelle shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of products.
These Terms & Conditions shall be governed by the laws of South Africa.
For any questions regarding these Terms & Conditions, contact:
info@giovelle.co.za
Giovelle delivers across South Africa and if agreed worldwide.
Orders are processed within [1–3] business days after payment has been successfully received, unless otherwise stated.
Orders are not processed on weekends or public holidays.
Estimated delivery times will vary depending on your location. Typical delivery timeframes are:
Delivery charges will be calculated at checkout unless free delivery is offered as part of a promotion.
Customers are responsible for ensuring that the delivery address provided is complete and accurate.
Giovelle will not be responsible for delays or failed deliveries caused by incorrect address details.
While we aim to ensure timely delivery, delays may occur due to courier issues, high order volumes, weather conditions, or other unforeseen circumstances.
Risk in the goods passes to you upon delivery to the address provided in your order. Ownership remains with Giovelle until full payment has been received.
If your order arrives damaged, incorrect, or incomplete, please contact us at info@giovelle.co.za or on WhatsApp within 6 hours of delivery with sufficient proof of damage.
At Giovelle, we take great care in curating every order. Refunds are handled in line with this Refund Policy and our Returns Policy.
Refunds may be issued where:
Approved refunds will be made to the original payment method used at checkout unless otherwise agreed.
Once a returned item has been received and inspected, approved refunds will be processed within [5–10] business days. The time it takes for funds to reflect may vary depending on your payment provider or bank.
Refunds will not be issued for:
Original delivery charges are non-refundable unless the return is due to an item being faulty, damaged, or incorrect.
If you receive a faulty or incorrect item, please contact us at info@giovelle.co.za or on WhatsApp as soon as possible with your order number and sufficient supporting photographs where applicable.